FAQ for Sorlix.shop
Email: xuanyuwei937@gmail.com
Welcome to our FAQ page! Here, we have compiled a list of the most frequently asked questions to help you with your shopping experience. If you can’t find the answer you’re looking for, feel free to reach out to us via email.
1. What types of greeting cards do you offer?
We offer a wide variety of greeting cards for different occasions, including birthdays, weddings, anniversaries, holidays, and more. Our collection includes traditional, minimalist, and modern designs, as well as humorous and heartfelt messages. You can also find cards with pop-up elements, hand-drawn illustrations, and customizable options.
2. Can I customize a greeting card?
Yes, we offer customization options for a selection of our cards. You can add personalized messages, names, or even upload images for certain designs. During the checkout process, you’ll be prompted to enter your custom text or upload files if the card design allows it.
3. How do I place an order?
To place an order:
- Browse our collection and select the card you like.
- Choose any available customization options.
- Click “Add to Cart” and proceed to checkout.
- Provide your shipping details and choose a payment method.
- Review your order and click “Confirm” to complete the purchase.
You will receive a confirmation email with your order details shortly after.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to protect your information.
5. How long does shipping take?
Shipping times depend on your location and the shipping method you choose at checkout. Typically:
- Standard Shipping: 5–10 business days.
- Express Shipping: 2–5 business days.
Once your order is shipped, we will send you a tracking number so you can monitor its progress.
6. Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary based on the destination. Please check the shipping options during checkout for more details.
7. Can I track my order?
Absolutely. Once your order is dispatched, we’ll email you a tracking link. You can use this link to monitor your package’s status until it reaches your doorstep.
8. What is your return and refund policy?
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or a full refund. Customized items are non-refundable unless they arrive damaged or defective.
9. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at our email. If your order has not yet been processed, we’ll be happy to assist you. Once an order has been shipped, we cannot make changes or cancel it.
10. Do you offer bulk orders for businesses or special events?
Yes, we provide bulk order options for businesses, weddings, corporate events, and other special occasions. For large orders, please reach out to us directly at our email to discuss discounts and customization options.
11. How do I care for my greeting cards?
To keep your cards in pristine condition, store them in a cool, dry place away from direct sunlight. If your card has embellishments, handle it gently to prevent any damage.
12. Do you offer eco-friendly cards?
Yes, we care about the environment and offer a range of eco-friendly cards made from recycled paper and biodegradable materials. Look for the “Eco-Friendly” label in the product description for more details.
13. Can I save items to purchase later?
Yes, you can create an account on our website and add items to your wishlist. Your wishlist will be saved for future visits, making it easy to complete your purchase when you’re ready.
14. How do I contact customer support?
For any questions or assistance, please email us at xuanyuwei937@gmail.com. We aim to respond within 24 hours.
Thank you for choosing Sorlix.shop! We hope you find the perfect greeting card for every occasion. ❤️